6. International Deliveries

6. International Delivery

We may offer delivery to selected countries outside the UK.

The countries to which delivery is available and the applicable delivery charges will be shown at checkout where applicable.

Customers ordering for delivery outside the UK may be responsible for:

• import duties;
• customs charges;
• local taxes;
• clearance fees; and
• other charges imposed by the destination country.

These charges are separate from the purchase price and delivery charge paid to us.

We cannot guarantee the amount of any import duties, taxes or other charges that may be imposed.

You are responsible for ensuring that the products you order can legally be imported into the destination country.

Where an international parcel is returned to us because it is undeliverable, refused or not collected, we will deal with the returned order according to the circumstances and applicable law.

Any refund or deduction will be dealt with in accordance with applicable consumer legislation and the circumstances of the return.

Nothing in this section affects any statutory rights that cannot legally be excluded.

7. Collection from store

7.1 Collection Notification

Where you select collection from the store, we will notify you when your order is ready for collection.

Customers must not attend the collection location until they have received confirmation that their order is ready for collection. Orders will not be released or made available for collection unless the customer has received notification confirming that the order is complete and ready to collect. Where delivery has been selected as the delivery method at the time of ordering, the order will instead be dispatched in accordance with the applicable delivery terms and estimated dispatch timeframe.

7.2 Information Required for Collection

You will need to provide your order number when collecting your order.

We may also require your name or other information relating to the order in order to verify that the order is being released to the correct person.

7.3 Collection Period

Orders will normally be held for 15 days from the date we notify you that the order is ready for collection.

You are responsible for collecting the order within this period.

7.4 Orders Not Collected

If an order is not collected within 15 days, we may cancel the order, made to order or personalised items are exempt from this cancellation.

Where an order is cancelled because it has not been collected:

• the order will be cancelled;
• any payment made will be refunded to the original payment method; and
• standard stock will be returned to our available stock.

Made-to-Order and Personalised Items not collected

Made-to-order and personalised items are produced specifically for the individual order and may not be suitable for resale. This includes items that have been specially manufactured, altered, embroidered, printed, or otherwise personalised in accordance with the customer’s order.

Where an order containing made-to-order or personalised items is not collected with 15 days of being notified, we will hold the items for a period of 6 months from the date the order was ready for collection.

If the made-to-order or personalised items have not been collected, or alternative arrangements have not been agreed with us, within this 6-month period, we reserve the right to recycle, dispose of or otherwise remove the items from our stock. Once the items have been recycled or disposed of, they will no longer be available for collection and we cannot guarantee that replacement items will be available. Refunds will not be provided for made to order personalised items that have not been collected.

Customers are responsible for ensuring that orders are collected within the applicable collection period or for contacting us promptly if they are unable to collect their order.

Once an order has been cancelled, the original order cannot be reinstated.

If you still require the products, a new order will need to be placed.

Any new order will be subject to the stock availability, prices, delivery arrangements and school-specific ordering arrangements applicable when the new order is placed.

Missing Items

Any missing items must be reported to us within 3 days of receiving or collecting your order. Please check your order carefully as soon as you receive it and contact us promptly if any items are missing.

Nothing in this section affects your statutory rights.

8. Ship to School

8. Ship to School

Ship to School delivery is available at selected schools only. Where this service is available, it will be clearly stated within the delivery options on the main page of your selected school on our website.

Orders placed by 5:00pm on the last day of the month will be included in the shipment scheduled for delivery to the school on the 15th of the following month.

Orders placed after 5:00pm on the last day of the month will not be included in that shipment and will instead be processed for the following month’s shipment. For example, an order placed at 5:30pm on 31 January will be included in the shipment scheduled for 15 March.

Where the 15th of the month falls on a weekend or during a school holiday, the order will be delivered to the school on the first working day after the school reopens.

Ship to school–Returns

For orders delivered to a school, you must notify us of your intention to return an item within 14 days of the order being delivered to the school. The delivery date is the date on which you are notified that your order is available for collection from the school.

Missing Items

Any missing items must be reported to us within 3 days of receiving or collecting your order. Please check your order carefully as soon as you receive it and contact us promptly if any items are missing.